Privacy Policy: Secure Client-Side File Conversion

Last Updated: June 23, 2025

Secure File Conversion Privacy Policy

At Qux Tools, we prioritize your privacy and data security. This comprehensive privacy policy outlines how we handle information for our client-side file conversion services, where your files never leave your device.

Core Privacy Principle: Your files never leave your device. All processing happens locally in your browser with no server uploads. We believe privacy is a fundamental right, not a premium feature.

1. Introduction

Qux Tools ("we", "us", or "our") operates the website and services (collectively, "Services"). This Privacy Policy describes our practices regarding the collection, use, and disclosure of your information when you use our Services and the choices you have associated with that information.

By using our Services, you agree to the collection and use of information in accordance with this policy. We developed this Privacy Policy to reflect our commitment to transparency and your privacy rights.

2. Information Collection and Use

2.1 Personal Information

When you use our Services, we may collect certain personally identifiable information ("Personal Information") that can be used to contact or identify you. This may include:

  • Email address (if you contact us or create an account)
  • Name (optional, if provided during support requests)
  • Usage data (pages visited, features used, duration of visits)
  • Device information (browser type, operating system, device type)
  • IP address (anonymized and aggregated for analytics)

2.2 File Data

Due to the client-side nature of our Services:

  • We do not collect, store, or access your uploaded files
  • All conversion processes occur entirely within your browser
  • No file content is transmitted to our servers at any time
  • Files are automatically removed from memory after conversion

2.3 Technical Data

To improve our services and troubleshoot issues, we collect anonymized technical information:

  • Browser type and version
  • Operating system and platform
  • Approximate geographic location (country-level)
  • Referring website or source
  • Date and time of access

3. Use of Collected Information

We use the information we collect for various purposes:

  • Service Provision: To provide, operate, and maintain our Services
  • Improvement: To understand how our Services are used and enhance user experience
  • Analytics: To analyze trends, usage patterns, and performance metrics
  • Communication: To respond to your inquiries, comments, and support requests
  • Security: To detect, prevent, and address technical issues and security vulnerabilities
  • Compliance: To fulfill our legal obligations and enforce our terms

4. Data Protection and Security

4.1 Security Measures

We implement industry-standard security measures to protect your information:

  • Encryption: All data transmission uses TLS 1.3 encryption (HTTPS)
  • Access Control: Strict access controls limit employee access to your data
  • Auditing: Regular security audits and vulnerability assessments
  • Infrastructure: Secure server infrastructure with firewalls and intrusion detection
  • Training: Security awareness training for all team members

4.2 Data Retention

We retain your information only for as long as necessary:

  • Usage data: Retained for 12 months in anonymized form
  • Contact information: Retained until you request deletion or for 3 years after last contact
  • Technical logs: Retained for 90 days for security monitoring
  • Aggregated anonymized data may be retained indefinitely for statistical purposes

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your experience and analyze service usage:

5.1 Essential Cookies

These are necessary for the basic functions of our Services:

  • Session cookies for maintaining user sessions
  • Security cookies for protection against cross-site request forgery
  • Preference cookies for remembering your settings

5.2 Analytics Cookies

Used to collect information about how visitors use our Services:

  • Google Analytics with IP anonymization enabled
  • Performance monitoring to identify bottlenecks
  • Feature usage tracking to guide development priorities

You can control cookies through your browser settings. Disabling cookies may affect functionality.

6. Your Data Rights

Depending on your location, you may have the following rights regarding your personal data:

  • Right to Access: Request copies of your personal data
  • Right to Rectification: Request correction of inaccurate data
  • Right to Erasure: Request deletion of your personal data
  • Right to Restriction: Request restriction of processing
  • Right to Data Portability: Request transfer of your data to another service
  • Right to Object: Object to processing of your data
  • Right to Withdraw Consent: Withdraw previously given consent

To exercise these rights, please contact us at privacy@quxtool.com. We respond to all requests within 30 days.

7. GDPR Compliance

Qux Tools complies with the General Data Protection Regulation (GDPR). Our key compliance measures include:

  • Data Minimization: Collecting only essential information
  • Purpose Limitation: Using data only for specified purposes
  • Storage Limitation: Retaining data only as long as necessary
  • Security: Implementing appropriate technical measures
  • Transparency: Clear communication about data practices
  • Accountability: Maintaining records of processing activities

7.1 Data Processing Agreements

For business customers, we offer Data Processing Agreements (DPAs) that outline responsibilities under GDPR. Contact us to request a DPA.

7.2 International Data Transfers

When data is transferred outside the EEA, we ensure appropriate safeguards are in place through Standard Contractual Clauses or Privacy Shield certification.

8. Changes to This Privacy Policy

We may update our Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The updated version will be indicated by a revised "Last Updated" date.

We will notify you of significant changes through our Services or by email when appropriate. Your continued use of our Services after any changes constitutes acceptance of the revised Privacy Policy.

Contact Us: If you have any questions about this Privacy Policy, please contact our Data Protection Officer at dpo@quxtool.com

Effective Date: June 23, 2025